1. Introduction

Hiflex Technology Services ("Hiflex", "we", "us" or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our services, submit a device for repair, or otherwise interact with us.

2. Scope

This Policy applies to information collected through our website, by phone, in our service centers, during on-site visits, and through other communications and service interactions. It does not apply to information collected by third parties that have their own privacy policies.

3. Information We Collect

We may collect the following categories of information:

• Contact & identity information: name, address, email, phone number, company name (if applicable).
• Device information: device make/model, serial number, hardware identifiers, configuration details, reported faults, warranty details.
• Service & repair records: diagnostic reports, repair history, parts replaced, service quotations and invoices.
• Payment information: payment transaction details (note: full card details are not stored unless explicitly agreed; payment processors may store such details under their terms).
• Usage & technical data: IP address, browser and device information, cookies and usage logs from our website and online tools.
• Communications: records of communications between you and Hiflex (email, phone, chat, service notes).
• Sensitive data: we do not intentionally collect special category data (e.g., health or biometric data). If you voluntarily provide such information, we will treat it with extra care and only process it where legally permissible.

4. How We Collect Information

We collect information directly from you (e.g., when you submit a service request), from devices you provide for repair, automatically via website cookies and analytics, and from third parties such as payment processors, authorized resellers, or business partners.

5. Purpose of Processing

We use personal data for legitimate business purposes, including:

• Providing, maintaining, and improving repair and maintenance services;
• Diagnosing hardware or software issues and performing repairs;
• Processing payments, invoices, and warranty claims;
• Communicating about service status, estimates, promotions, and support;
• Preventing fraud, enforcing our terms, and protecting our rights and property;
• Complying with legal obligations and regulatory requirements;
• Analyzing usage to improve our website, service offering, and customer experience.

6. Legal Basis for Processing (where applicable)

Depending on the jurisdiction and circumstance, we process personal data based on one or more legal grounds, including: (a) performance of a contract (e.g., providing repair services), (b) compliance with legal obligations, (c) our legitimate interests (e.g., fraud prevention, service improvement), and (d) your consent where required (e.g., marketing communications).

7. Sharing and Disclosure

We may share personal data with:

• Service providers: e.g., payment processors, shipping carriers, diagnostic tool vendors, cloud service providers, and authorized repair partners.
• Third-party vendors: parts suppliers, manufacturers (for warranty/parts support), or data recovery labs when specialized work is required.
• Legal & regulatory authorities: when required by law or to respond to lawful requests.
• Business transfers: in connection with a merger, sale, acquisition or reorganization, subject to appropriate confidentiality and data protection safeguards.

We require third parties to protect personal data and to use it only for authorized purposes.

8. International Transfers

Data may be transferred to, processed, and stored in countries other than your country of residence (for example, service partners or cloud providers). Where transfers occur, we implement appropriate safeguards required by applicable data protection laws.

9. Data Retention

We retain personal data only as long as necessary to fulfil the purposes set out in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type (e.g., service records and warranties may be kept for multiple years; marketing records are kept until you unsubscribe).

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the website, provide features, and analyze traffic. You can control cookies through your browser settings and other tools. For details about our use of cookies and how to opt out, please see our Cookie Policy (link or section as appropriate).

11. Security

We implement reasonable organizational, technical, and administrative measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Examples include access controls, secure storage, encryption where appropriate, and staff training. No transmission over the internet or storage system is 100% secure; absolute security cannot be guaranteed.

12. Your Rights

Where applicable, you may have the right to:

• Access the personal data we hold about you;
• Request correction or update of inaccurate or incomplete data;
• Request deletion or restriction of processing (subject to legal and operational limits);
• Object to processing based on legitimate interests;
• Request data portability where the processing is based on your consent or contract and is carried out by automated means;
• Withdraw any consent you have given (this does not affect processing prior to withdrawal).

To exercise your rights, contact us using the details below. We may ask for information to verify your identity before responding.

13. Marketing Communications

We may send promotional messages about products, services, offers, or events. You can opt out of marketing communications at any time by following the unsubscribe link in an email or by contacting us. Even if you opt out, we may still send service-related messages (e.g., repair status, warranty notices).

14. Children

Our services are not directed to children under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

15. Third-Party Links and Services

Our website or communications may contain links to third-party websites or services. This Policy does not apply to those third parties. We encourage you to read their privacy policies before providing personal data.

16. Complaints and Dispute Resolution

If you have questions, complaints or wish to exercise your data rights, please contact us (details below). We will investigate and respond to your request in accordance with applicable law. For unresolved disputes, you may have the right to contact the relevant data protection authority.

17. Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will post the updated Policy with a revised "Last updated" date. Continued use of our services following changes constitutes acceptance of the updated Policy.

18. Governing Law

This Privacy Policy is governed by the laws applicable where Hiflex conducts business (India). Where local laws provide additional privacy rights, those laws will apply to residents of those jurisdictions.

19. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, or to exercise your rights, please contact:

Data Protection Officer (DPO) / Privacy Contact
Hiflex Technology Services
Address: No-301, 1st Floor, Jayanagar 7th block, Yediyur, Kanakapura Road, Landmark: Next to Canara Bank and above MedPlus Medicals Banglore-560070
Phone: 78999 93334 / 99001 43144
Email: hiflextechnologies@gmail.com
Website: https://hiflex.in